Refund & Cancellation Policy

At Mannasukh, we strive to provide a smooth booking experience while respecting the time and commitment of both users and therapists.

1. Individual Therapy Sessions

• Users may cancel or reschedule an appointment at least 2 hours before the scheduled session time to be eligible for a full refund or rescheduling, subject to therapist availability.
• Cancellation requests made less than 2 hours before the scheduled session , after the session has started, or in case of a no-show are not eligible for any refund .
• Refunds, where approved, will be processed to the original payment method within 5–10 business days , depending on the payment provider.

2. Group Therapy Sessions

• Cancellations made at least 2 hours before the scheduled start time are eligible for a full refund or transfer to another available group session, where applicable.
• Cancellations made within 2 hours , after the session has begun, or in case of non-attendance are non-refundable .

3. Webinars, Workshops & Events

• Registrations cancelled at least 2 hours before the scheduled start time are eligible for a full refund.
• No refund will be provided for cancellations made within 2 hours of the event, after the event has started, or for non-attendance.
• If a recording is included with the registration, the purchase may be non-refundable once access has been granted.

4. Therapist Cancellation

If a therapist cancels a confirmed session, the user may choose to:

• Receive a full refund, or
• Reschedule the session with the same therapist (subject to availability), or
• Book another available therapist, where applicable.

5. Platform Cancellation

If Mannasukh cancels a session, webinar, workshop, or event due to technical issues or operational reasons, users will receive a full refund or an option to reschedule.

6. Refund Processing

Approved refunds will be processed to the original payment method. Processing time may vary depending on banks, payment gateways, or financial institutions.

7. Non-Refundable Cases

Refunds will not be provided for:

• Cancellations made less than 2 hours before the scheduled start time.
• Missed appointments or no-shows.
• Sessions that have already commenced or been completed.
• Incorrect booking details provided by the user.
• Delays caused by the user’s internet connection, device issues, or other factors beyond Mannasukh’s control.

8. Exceptional Circumstances

Mannasukh reserves the right, at its sole discretion, to consider refund requests in exceptional circumstances not covered by this Policy.

9. Policy Updates

Mannasukh reserves the right to modify this Refund & Cancellation Policy at any time. The updated version will be published on the Platform and will take effect immediately upon publication.