Privacy Policy

Welcome to Mannasukh (“Mannasukh,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use the Mannasukh website, mobile application, or related services (collectively, the “Platform”). By using the Platform, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Mobile number
• Date of birth
• Gender
• City, State, and Country
• Emergency contact (if voluntarily provided)

Health Information

Users may voluntarily provide information relating to:

• Mental health concerns
• Therapy preferences
• Medical history
• Symptoms
• Wellness goals
• Session notes or information shared with therapists Mannasukh only collects such information to facilitate services available through the Platform.

Therapist Information

For therapists, we may collect:

• Professional qualifications
• Registration or licence details
• Experience
• Areas of expertise
• Government-issued identification where required
• Banking details for payouts
• Verification documents

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• App version
• Cookies and similar technologies
• Date and time of access
• Usage logs

2. How We Use Your Information

We may use your information to:

• Create and manage user accounts.
• Facilitate appointment bookings.
• Process payments and refunds.
• Verify therapist credentials.
• Provide customer support.
• Improve Platform functionality.
• Prevent fraud and misuse.
• Maintain security.
• Send booking confirmations and service notifications.
• Comply with legal obligations.
• Conduct internal analytics and research.

3. Sharing of Information

Mannasukh does not sell your personal information. We may share information only with:

• Independent therapists for providing booked services.
• Payment gateway providers.
• Cloud hosting providers.
• Communication service providers.
• Government authorities where legally required.
• Professional advisers, auditors, or legal consultants where necessary. All third parties are expected to maintain appropriate confidentiality and security standards.

4. Cookies

The Platform may use cookies and similar technologies to:

• Remember user preferences.
• Improve website performance.
• Analyze traffic.
• Enhance user experience.
• Maintain security. Users may disable cookies through browser settings; however, certain features of the Platform may not function properly.

5. Data Security

Mannasukh implements reasonable administrative, technical, and organizational measures to safeguard personal information from unauthorized access, alteration, disclosure, misuse, or destruction. However, no method of electronic storage or internet transmission is completely secure. Accordingly, absolute security cannot be guaranteed.

6. Data Retention

Personal information shall be retained only for as long as reasonably necessary to:

• Provide services.
• Meet legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Maintain business records. After the applicable retention period, information may be securely deleted or anonymized in accordance with applicable law.

7. User Rights

Subject to applicable law, Users may request to:

• Access their personal information.
• Correct inaccurate information.
• Update account details.
• Delete personal information where legally permissible.
• Withdraw consent where applicable. Certain requests may be denied where retention is required by law or for legitimate business purposes.

8. Children’s Privacy

The Platform is not intended for children under the age of 18 without the involvement or consent of a parent or legal guardian. If Mannasukh becomes aware that personal information has been collected in violation of applicable law, appropriate steps may be taken to delete such information.

9. Third-Party Links

The Platform may contain links to third-party websites or services. Mannasukh is not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of such websites before providing personal information.

10. Changes to this Privacy Policy

Mannasukh reserves the right to amend or update this Privacy Policy at any time. The revised version will become effective upon publication on the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact: Mannasukh Email: Legal@mannasukh.com Address: 221 Sagar Plaza, Rani Bagh M2k, Delhi, 110034